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Shining Without the
Spotlight
With a keen
ability to put industry before the individual, Rex Williams has helped secure
the future of the IADD.
By Jessica Millward, Associate Editor
A painting without a
signature? An article without a by-line? A movie without credits? Achievement
without specific acknowledgement isn't exactly commonplace in today's world;
pats-on-the-back seem contracted before the first ounce of effort is expended.
It's understandable, then, that the International Association of Diecutting and
Diemaking should want to shine its spotlight squarely on Rex Williams, general
manager of Dies, Inc., in Kansas City, whose specialty lies in making "stars"
out of other members, through example and encouragement. In recognition of over
25 years of such selfless service, Rex Williams has been selected as
packagePRINTING's 2000 IADD Diecutter/Diemaker of the Year.
Family
ties
Raised on a farm just outside Humphreys, MO,
Williams studied business administration at Northeast Missouri State College. A
two-year stint at a retail lumber company company followed, but Williams quit
the lumber business when faced with a transfer to Salt Lake City, miles from
family and friends.
Williams' brother Ray was working for a die company, Dies, Inc., based in Kansas
City, MO, and mentioned they were looking for diemakers. Rex was hired for the
position in September 1969, and has called the company home since. He has
progressed through the ranks as production supervisor, salesman, and, finally,
general manager.
Dies, Inc. became the breeding ground of sorts for Williams' vision for the
entire industry. Refusing to accept the "die as commodity" model often thrust
upon die businesses, Williams sought the bigger packaging picture.
Unlike many companies, Dies, Inc. works directly with the end-client, from the
design stage through to production. "We go a little farther along with our
customers," Williams explains. The starting point, he emphasizes, is not: "How
can we make the cheapest die?" It is, instead: "What is the best way to process
this manufacturing?" A broader perspective on the project, one that encompasses
every aspect of the end product, and a true partnering with other players
involved, results in a better package and a higher standard for the die
industry.
Such packaging know-how succeeds through quality employees, an asset Williams
couldn't value more. Team ethics come into play again, for, as Williams asserts,
"Employees are part of the process that takes care of customers' problems." He
is therefore committed to maintaining an environment where employees know they
are valued.
"As an employee, you are always going to hear about the problems that come up,"
Williams realizes. He constantly shares any "good news" with Dies, Inc.'s
employees, informing them of whatever compliments he receives from clients. Not
surprisingly, several employees have logged more than 30 years of employment
with Dies, Inc.
Learning center
Williams' ideas about the die industry made him a natural candidate for
membership in the then-NADD. Again, brother Ray urged Rex to join, and he did so
in 1975. The nature of the association, and its members, struck Williams
immediately.
The IADD always seemed, to Williams, "like a group of competitors who check
their guns at the door." He was immediately impressed by the dedication of those
involved, noting, "This group is just phenomenal with the amount of time they
are willing to commit." He was also thrilled to be part of an egalitarian sort
of association, in which suppliers, diecutters, and diemakers are all on equal
footing.
Over the years, Williams has held many different leadership positions in the
IADD. He became a board member in 1993, and a member-at-large through 1994 and
1995. He served as senior vice president from 1995 through 1998, acted as
president until last year, and is now immediate past president. In his role on
the Internal Action Committee, he was integral to the revision of the
Association's bylaws. Williams has also participated in the Nominating
Committee, the Executive Committee, and acts as this year's Annual Meeting
Program Planning Task Force chair.
As IADD president, Williams observed several members who consistently devoted
"enormous amounts of time" to the association, despite the fact that their
selfless efforts were not always visible to the membership at large. Determined
to recognize that commitment, he bestowed the Presidential Award to
up-and-comers Clint Medlock, president, Stafford Cutting Dies, in 1998, and
Richard Kengott, VP, Ken Specialties, Inc., in 1999.
Throughout his service with the IADD, Williams has striven to enhance the
"learning resource" aspect of the association. "I can't recall how many times
I've needed to ask a question of my fellow IADD members, but I know how many
times I've gotten an answer: every time." Williams was therefore determined to
nurture the same, input-friendly atmosphere he'd developed at Dies, Inc.
Medlock recognizes Rex's most distinctive element of service as his ability to
"make people better at what they do." He likens Williams to the ultimate "team
player" in sports; one whose numbers don't show up much in the stats column, but
whose passes and blocks prove invaluable to the overall success of the team.
Ken Holliday, president of the IADD, witnessed this group spirit again in
Williams' role in this year's annual meeting. "[Rex] volunteered to organize the
entire program by using the future leaders of the IADD, not only to develop
program content, but also out front, as moderators and visible participants."
Ear to
the ground
Williams has been a keen observer of the die
industry for over thirty years, and his experience has shaped both his company
philosophy and his outlook for the IADD.
"Bottom line: you have to take away your customer's pain," he maintains.
"Whether you're a diecutter, diemaker, or even the IADD, you must provide your
customer with integrated solutions--you treat the whole rather than just the
part of the process you're involved in. This involvement makes you an invaluable
partner and more than just a provider of a commodity product. But it is also a
continual education process, requiring you to be knowledgeable in many facets of
our industry."
Finding different ways to provide solutions is the key to longevity in the
industry today, believes Williams. The IADD, he is convinced, acts as the
primary resource for those solutions. He also advises the industry to capitalize
on opportunities offered by the Internet. "Start thinking now about how you will
differentiate your company in the more impersonal e-commerce market. Are you
ready to provide solutions through a computer link, which will put more emphasis
on communications and service, without the typical front-line salesperson
involved? Can you make it easy for customers to buy from you?"
Above all, Williams encourages keeping abreast of developments within the
industry, and counts "ability to change" as the three most important words in a
diecutter's/diemaker's vocabulary.
Copyright 2000:
PackagePrinting Magazine (North American Publishing Company). All Rights
Reserved.
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